Can I order or request a track that is not on the Soundeo list of tracks and releases? [#]
No, you can only vote for and download the tracks that are available on Soundeo.
Who works for Soundeo? [#]
A team of innovative professionals consisting of DJs, programmers and designers work for Soundeo.
How can I help Soundeo? [#]
- Do not violate the rules of use of Soundeo.
- Let us know of rule violations by other Soundeo members.
- Let us know if you come across any errors while using Soundeo.
- Make suggestions for Soundeo development.
- Tell your friends, colleagues, and others who might be interested about Soundeo.
How do I let you know about Soundeo errors and how do I contact the support team? [#]
You can direct all questions, suggestions, and comments regarding the use of Soundeo by using feedback form or by emailing to the support team email address.
What language should I use when communicating with the support team? [#]
Currently the support team is fluent in two languages: English and Russian.
How long will it be before I hear back from the support team? [#]
The support team works 24×7, however occasionally there might be a response delay up to 12 hours.
Can I upload my own music to Soundeo? [#]
Currently this feature is not available.
Is there a bonus system at Soundeo if I bring in new members? [#]
A bonus system for bringing in new members will certainly be implemented shortly.
What do I do if I did not find my question on this page? [#]
If the information on this page did not help you, ask the support team and you will receive a detailed reply to your question shortly.